I’m not posting this to beat up on HostUS, as many accuse our page of being “too soft” on providers. However I had my “first issue” with HostUS over the past 24 hours.
One of their LA nodes was having an issue and was rebooting. I opened a support ticket which Leo answered very quickly considering HostUS being in the “low end” crowd regarding VPS hosting services. I was receiving cPanel Monitoring emails about services for this cPanel DNS Only VPS failing, then recovering and I decided to login to investigate.
The uptime was low, about an hour total, and a few reboots occurred when I was logged in.
I logged in, checked with the “last” command and indeed the service was reboot. I checked my processes and network traffic, didn’t see anything weird, as I was possibly thinking I could have a compromise such as DDOS attacks or something CPU intensive running. Nothing was giving me the indication of this so I opened up a ticket with HostUS after exhausting everything from the self-managed side that I could.
Like I said, Leo responded very quickly and later on Andrew followed up with me to say the issue was finally resolved. This is what I call A+ service for such an amazingly affordable service with such reliability and backed with such great support. Granted some would say there should be no downtime but I’m reasonable and I understand what I pay for.