Ubiquity Hosting’s Cloud Platform Review – My First Outage

Ubiquity Hosting

I’ve been reviewing Ubiquity Hosting’s Cloud platform for the past 2 weeks as I decided to host a service there lured in by the $25 free credits and the cloud platform which advertisies 100% uptime, failover if the service is unresponsible and seemingly like more features/options than a “low end” provider who offers 1GB VPS services for 1/3 of the cost.

Last night, October 14th 2015, I had an alert on my LibreNMS installation that the Chicago DNS server went down which was hosted by Ubiquity Hosting’s Cloud platform.

I inquired via a support ticket, which I received a fast response, however when I asked about the 100% network uptime and the auto failover – I keep receiving canned responses regarding my reasonable inquiries. I’m not the type to flaunt that I review VPS services, but I did mention I have to add this in my review so it would need to be answered by somebody who knows or escalated to a higher level because I’m not completely disappointed at the promise of 100% network uptime as network “blips” and “burps” happen however when it says “automatic failover” and my service didn’t come back up over an hour later is where my issue is.

If I want downtime and being ignored by support, I can go on LowEndBox and find a kid’s summer host project going into the fall / autumn where they usually collapse.

Downtime from a 10/14 to 10/15 overnight outage.
Downtime from a 10/14 to 10/15 overnight outage.

I checked all the rest of my graphs from other instances to confirm it was not a network issue with my LibreNMS issue as some know with monitoring, all the sudden some random monitoring locations stop responding could indicate an issue with your network monitoring service’s own network however this was not the case.

Once I get more information, as I bumped my ticket, I will edit this post below to give Ubiquity Hosting a reasonable time to respond.

I looked and it appears to be exactly 6 hours of downtime. However I do not see an announcement for such a downtime or even something emergency.

Ubiquity Hosting Announcements


 

Edit:
I spoke to Brett in the ticket and he was very apologetic for the incident.

It appears the Motion panel had a bug regarding the maintenance announcement and apologized for lack of notification in my ticket that the service was undergoing maintenance. Brett also said Los Angeles and New Jersey would be updated similarly very soon. He offered a 1 month credit for the 6 hour outage which I feel is very sufficient and more than generous as I wasn’t pushing for a credit.