Ubiquity Hosting’s Cloud Platform Review – My First Outage

Ubiquity Hosting

I’ve been reviewing Ubiquity Hosting’s Cloud platform for the past 2 weeks as I decided to host a service there lured in by the $25 free credits and the cloud platform which advertisies 100% uptime, failover if the service is unresponsible and seemingly like more features/options than a “low end” provider who offers 1GB VPS services for 1/3 of the cost.

Last night, October 14th 2015, I had an alert on my LibreNMS installation that the Chicago DNS server went down which was hosted by Ubiquity Hosting’s Cloud platform.

I inquired via a support ticket, which I received a fast response, however when I asked about the 100% network uptime and the auto failover – I keep receiving canned responses regarding my reasonable inquiries. I’m not the type to flaunt that I review VPS services, but I did mention I have to add this in my review so it would need to be answered by somebody who knows or escalated to a higher level because I’m not completely disappointed at the promise of 100% network uptime as network “blips” and “burps” happen however when it says “automatic failover” and my service didn’t come back up over an hour later is where my issue is.

If I want downtime and being ignored by support, I can go on LowEndBox and find a kid’s summer host project going into the fall / autumn where they usually collapse.

Downtime from a 10/14 to 10/15 overnight outage.
Downtime from a 10/14 to 10/15 overnight outage.

I checked all the rest of my graphs from other instances to confirm it was not a network issue with my LibreNMS issue as some know with monitoring, all the sudden some random monitoring locations stop responding could indicate an issue with your network monitoring service’s own network however this was not the case.

Once I get more information, as I bumped my ticket, I will edit this post below to give Ubiquity Hosting a reasonable time to respond.

I looked and it appears to be exactly 6 hours of downtime. However I do not see an announcement for such a downtime or even something emergency.

Ubiquity Hosting Announcements


 

Edit:
I spoke to Brett in the ticket and he was very apologetic for the incident.

It appears the Motion panel had a bug regarding the maintenance announcement and apologized for lack of notification in my ticket that the service was undergoing maintenance. Brett also said Los Angeles and New Jersey would be updated similarly very soon. He offered a 1 month credit for the 6 hour outage which I feel is very sufficient and more than generous as I wasn’t pushing for a credit.

Linode – New Jersey SSD Cloud VPS Review

Linode LogoAbout:
Linode is an established provider, first started in 2003 which it seems a lot of hosting providers started around this time.

Linode has excellent name and brand recognition by the web hosting community although some disputes you see regarding the service on web hosting forums and blogs seem to be regarding Linode policies such as nullrouting of IP addresses.

At one time, the complaint was Linode is “too expensive” however their prices have been dropped for the 1GB plans down to $10/mo which I feel is very reasonable for the features and stability you receive with the service.

Plan:
I picked up the Linode 1GB service for $10/mo USD.
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Ubiquity Hosting’s Cloud Platform Review

Ubiquity HostingUbiquity Hosting was founded in 2004 and is sometimes known by their older name NobisTech which is used on their IP assignments.

Very recently, Ubiquity launched their Cloud hosting platform called “Motion” which has an API and is one of the best control panels I’ve seen. It’s easier to use and “flows better” than OVH’s control panel for their dedicated and VPS services.

Recently, I purchased a 1GB Cloud VPS from Ubiquity Hosting in their Chicago location to replace a Xen VPS that I was using with a “non-cloud” hosting provider. The $10 per month plan which I receive 1GB of RAM, 25GB of disk space, 1 vCPU, and 2TB of bandwidth isn’t a bad price at all. Compared to the “low end providers”, this $10/mo for what those providers sell for $3-5/mo does seem like “almost double or triple” but at this price you’re paying for a sustainable service with a reputable provider.

Who knows if your $3-5/mo per 1GB VPS provider will be around tomorrow or can handle a failure on hardware/network which seems to impact so many newer providers.
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OVH SSD VPS #1 Review

OVH LogoI’ve been an OVH customer for about 6 months now.

I have used a variety of their dedicated servers and use their VPS services from time to time for being a “front face” to a project where I use the dedicated server as part of the back end. For example, I run a MariaDB server for all my SQL needs instead of multiple SQL servers on this dedicated server. I run LibreNMS on the OVH SSD VPS #1 and use my OVH dedicated server for hosting the SQL database. It’s nothing advanced but I like if the VPS goes down or is inaccessible, I’ve got the data running on another SQL server.

Later on, I’ll get replication working where the data will be replicated to Chicago in case the OVH network goes completely down.
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